Samsung's third-party repair policy sounds super shady - and iFixit is walking away

Samsung's third-party repair policy sounds super shady - and iFixit is walking away

iFixit, a third-party device repair company, has announced that it will end its 2-year repair partnership with Samsung. Samsung used the company to facilitate self-repair programs for its customers, but iFixit says there were some problems with the partnership. 

In a recent blog post, iFixit announced that it would quit Samsung Repair Hub because of doubts about "Samsung's commitment to make repairs more accessible.""The blog states that iFixit has not been able to get the parts at a price and quantity that makes business sense. The company says that as a result, the price of the parts is so expensive that it makes more financial sense to replace the phone rather than repair it. 

In addition to this, there is a recent report from 404Media, revealing a deal between Samsung and its third-party repair shops. The contract in question contains some details about the requirements that third-party stores must meet.This includes requiring the Repair shop to immediately disassemble all products with non-Samsung parts and notify us of "the details and circumstances of unauthorized use or misappropriation of Service parts for purposes other than under this Agreement.""

The contract also requires details of all repairs that an independent company makes at the time of repair. This information includes not only the information exchanged, but also the customer's name, address, email, phone number, customer complaint details and the IMEI number of the device. This means that if the customer uses third-party parts, Samsung will put all the details together in 1 place. 

iFixit does not mention whether its withdrawal relates to contractual complaints and costs, and may not go into detail. For now, the only thing we know for sure is that from May 6, iFixit will not become Samsung's designated third-party parts and tools distributor. iFixit will continue to sell OEM parts and repair kits for Samsung devices, which will be flagged by repair centers that comply with Samsung's contract.

This news is a concern, and obviously you can legally put Samsung in hot water, but there's a lot that users can do so that they don't need repairs in the first place. We have a list of 5 tips from phone engineers on how to protect your new phone and how to keep your phone safe

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