5:35 pm ET Update: Motorola released a statement to Tom's Guide
The Motorola Razr was supposed to symbolize the rebirth of an icon, but so far, lackluster reviews and complaints about durability have thrown the launch into chaos Currently, one reviewer reports that his Razr's display is peeling within a week
According to Raymond Wong of Input, the plastic OLED display on his Razr is peeling from where the screen folds It does not look good
He says "huge horizontal bubbles" appear out of nowhere and there is delamination between the top lamination layer and the display panel
Strangely, according to Wong, the Razr's display peeled away from the folds during a 45-minute train ride, all the while the phone was closed
The damage rendered the touchscreen essentially unresponsive, especially in the center of the display
Motorola issued the following statement in response to the report:
We have full confidence in the Razr display and do not believe consumers will experience display flaking through normal use As part of the development process, the Razr underwent extreme temperature testing As with other cell phones, Motorola recommends that cell phones not be stored (eg, in a car) in environments below -4 degrees Fahrenheit and above 140 degrees Fahrenheit Any weather-related device failure during normal use that is not the result of abuse or misuse is covered under the standard warranty
Wong's theory is that changes in outdoor and indoor temperatures could have damaged the phone's display, but you would think Motorola would have tested temperature changes on such a phone
This is not the first report of durability issues with the Motorola Razr Some early users and reviewers complained that the display creaked when opening and closing the device
The Razr also failed CNET's Foldbot test after only 27,000 folds Motorola, however, claims that the test is not fair and does not simulate real-world usage
But this is not just Motorola There have already been reports of Galaxy Z Flips breaking, probably due to the cold weather According to one Twitter user, he just opened the box, peeled off the protective film, and turned the phone over, only to hear a snapping sound Not good
Perhaps the folding revolution was simply not supposed to happen Instead, would you be interested in a non-folding Galaxy S20 Ultra or futuristic TCL slider phone?
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